FAQ

Frequently Asked Questions

1How do I become a customer?
Simply complete your Customer Profile and then just mail or fax your prescription(s) to us (our toll free fax number is 1-888-575-5506) and you will receive your medicine in days. Click here to begin. OR Print out the Customer Profile and mail or fax it to our toll free fax number along with your prescription. OR If you prefer you may register over the phone by calling 1-888-372-2252 Mon – Fri. 8:00am – 4:30pm EST.
2Do I need a prescription?
Yes. You must provide a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live. No order will be processed without a valid prescription.
3How large of a supply of my medication can I buy?
You may order only as much as your physician prescribes for you and we can send a maximum of a three month supply. This is in order to save you on shipping charges and to conform to FDA regulations regarding personal importation. We can however have your repeats filled for you as they come up. Also, all drugs will be shipped in their original manufacturers sealed packages.
4How do I order refills?
We will contact you by e-mail before your supply runs out to inquire if you wish us to ship you a refill. For customers without e-mail access, we offer an automated refill reminder telephone service. This service will call you at least three weeks in advance to remind you to order your refill. All refills may be ordered simply by calling our toll-free customer service number at 1-888-372-2252 or emailing us at refills@tcds.com.
5How do I change or cancel my order?
You may change or cancel a new order within 24 hours of placing it. Refills are processed as soon as received and cannot be cancelled or changed. Please note that for safety reasons medications cannot be returned. But, of course, our money back guarantee applies if your medication arrives in anything other than perfect condition.
6Why can't I buy Valium, Vicodin or other similar drugs?
TCDS will not handle habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their lives.
7Will you accept my insurance?
We cannot accept insurance coverage from another country. However, we will provide you with a receipt so that you may make an insurance claim.
8How do I pay?
We accept E CHECK (direct debit from your account). All charges will show as TCDS INTERNATIONAL LLC.
9Are there any hidden charges?
Absolutely not. The price you see for your medication includes everything and shipping is always free (over $50).
10Why do I have to fill out a customer profile?
Because our pharmacists cannot see you in person, they need to be able to assess your prescription and the potential drug interactions based upon the information you provide to them. They may even contact your physician if necessary.
11You are shipping brand name drugs from other countries, are they the same as what I can buy at home?
In short, the majority of the brand name drugs that you would be used to seeing at your corner pharmacy are sold in most nations of the world. For different markets, due to language and cultural differences they may have a different name or a different colored box or even a different presentation (e.g. in Canada, the U.S. drug “Prilosec” is called “Losec” and is a pill rather than a capsule, even though it is the same drug made by the same manufacturer). In almost all cases though however, the chemical name is exactly the same which means it is the same drug. There are a few instances where a chemical is called a different name in a different market (e.g. one of the chemicals in an asthma inhaler named “Combivent” is called “albuterol” in North America but “salbutamol” in the rest of the world). These differences though are rare. Most brand name drugs, although called different names in different markets, are even manufactured in the exact same plants but just packaged differently.
12Why can I buy generic drugs from you that are not available where I live?
Because of differences in patent law many countries produce generic versions of brand name drugs that are not available in the U.S. These versions are usually produced for their domestic market and to export abroad to countries with similar patent legislation. TCDS has positioned our pharmacies in many different parts of the world to allow our customers to take advantage of the exceptional savings these generic drugs can offer.
13Who makes these generic drugs and are they safe?
TCDS offers generic drugs produced in Canada and India , two countries with large, world class pharmaceutical industries. These drugs are subject to the same stringent approval and regulatory process as brand name drugs and are used by millions of people on a daily basis. The all have FDA, WHO (World Health Organization) and many other regulatory agency approved manufacturing facilities.
14Why do you not sell all drugs?
TCDS offers substantial discounts over what our customers are used to paying for their medication. Not all drugs cost less around the world than in the U.S. Some drugs have been generic for a long time and are therefore relatively inexpensive at the corner drugstore. In these instances we recognize that they would be more expensive to buy through us so we do not offer them for sale.
15How can I trust you?
TCDS was designed with two very important goals in mind; maximum savings for our customers and unparalleled choice of product compared to where they live. We have been in business since 2000 and have saved hundreds of thousands of Americans tens of millions of dollars, safely and efficiently. We have a long and illustrious history which we only plan on improving upon. Our track record speaks for itself.

Our Policies

Drug Policy
All drugs will be shipped in their original manufacturers sealed packages. You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live. We will not sell any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life. You may order only as much as your physician prescribes for you and we only will ship a three month supply at a time. This is in order to save you on shipping charges and to conform to FDA regulations regarding personal importation. We can however have your repeats filled for you as they come up.
Refund Policy
We stand by our commitment to make the ordering process fast and easy. If for any reason you do not receive your medicine from TCDS within 15 business days from the date of shipment, a credit will be given or a replacement shipment sent to you at your request. No questions asked. If your medication arrives in a damaged condition, please contact us. We will credit your account or replace your order immediately. Please note that because of safety reasons and pharmacy law, medications cannot be returned. But, of course, our money back guarantee applies if your medication arrives in anything other than perfect condition.
Guarantee Policy
Our Guarantee To You If for any reason you do not receive your medication from TCDS within 20 business days from the date of shipment, please contact us to have a refund applied equal to the amount charged or a replacement shipment sent to you. If your medication arrives in a damaged condition, please contact our customer service department and we will credit your account or replace your order.
Refill Policy
We will notify you either by e-mail or phone with our handy refill reminder service as your refill date approaches. We will not bill for or ship the refill unless we have received authorization from you.
Insurance Policy
We cannot accept insurance coverage from another country. However, we will provide you with a receipt that you can use to make an insurance claim.
Shipping Policy
In order to offer you great savings and choice, our licensed pharmacies are located in various locations around the world. These different jurisdictions obviously all have different shipping options available. Some have available online tracking, and some don’t. If a tracking number is available and you have internet access, one will be provided to you in a shipment confirmation email. Our commitment to you is this – with our long experience in this industry we will use the most efficient method available, taking all the variables into account, to deliver your package safely and quickly. In the rare instance of a shipment problem we have a no questions asked 20 business day refund or reship policy. Ninety eight percent of packages arrive within two weeks, most much quicker. Orders under $50 will be charged a shipping fee of $10. Shipping is free on orders over $50.
Privacy and Security
All information given to TCDS will be held in strict confidence and will under no circumstances be sold, rented or traded to any outside entity. TCDS uses the latest in Internet security and encryption technology. You should have no concerns about your personal information being seen by anyone not directly involved with TCDS and its operations.
New Prescription for Existing Clients
If you are an existing customer with a new prescription to be filled, just fax or email us your prescription. That is all we need. You do not need to fill out the customer profile again. However, if you have some personal information that has changed please phone our customer service department to make us aware of it.
Payment and Billing
No order will be billed until it is ready for shipment. Our method of payment is through e check – a form of direct debit to your bank account. Charges will show on your bank statement as TCDS International LLC.
Terms and Conditions
All drugs will be shipped in their original manufacturers’ sealed packages. You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live. We will not sell any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life. You may order only as much as your physician prescribes for you and we only will ship a three month supply at a time. This is in order to save you on shipping charges and to conform to FDA regulations regarding personal importation. We can however have your repeats filled for you as they come up. E-check charges will show on your statement with the trade name: Rx International and the country field: TCDS International LLC. By placing an order, (hereinafter the “Patient”) confirms that: The Patient is of the age of majority in the jurisdiction, in which the Patient resides and is fully competent to make their own health care decisions. A duly qualified medical practitioner, in the place of residence of the Patient, prescribed the pharmaceutical(s) ordered by the Patient (“the Ordered Product”). The Patient has not violated any laws in obtaining the prescription and that the Ordered Product will not be used by any other person and in no manner except as prescribed by the original prescribing physician (“The Patient’s Physician”). Medical advice is the sole responsibility of his/her U.S. doctor and The Company cannot assess the suitability or dosage of any prescription. The Company is authorized to disclose the personal and medical information that the patient has provided to the doctors and pharmacists the Company uses.